Browse the list below to find answers to common questions we get asked!

Questions

Our Commonly Asked

  • You don’t need a referral. However, if you plan on using your health benefits, your insurance provider may require a referral. It’s always best to double check your plan!

  • Yes! We direct bill most insurance companies.

  • Physiotherapy and athletic therapy services are not covered by OHIP.

    The only exception is if you’re eligible for the provincially-funded “Bundled Care” Ontario program. This program covers treatment services for patients of hip, knee and shoulder replacements.

  • Call the clinic at 519-507-1010. Or you can also book and modify appointments using our online booking system.

  • Visit https://walkertonphysio.janeapp.com. Select a treatment and a preferred appointment date and time. Follow the prompts to complete your online appointment booking.

    During the online booking process, you will complete a confidential medical history intake questionnaire and sign consent forms.

  • You can review and complete the questionnaire and forms when booking online. Or you can review and complete them in person at the clinic, prior to your appointment.

  • We accept debit/credit, cash, or e-transfer. You can also save your credit card info on your JaneApp portal for even easier payments.